服务条款

Terms of Service

Effective Date: April 23, 2026

1. Overview

This website is operated by 215 Connected LLC (“215 Connected,” “Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, content, and any purchases made through our online store (collectively, the “Services”).

By visiting our website, accessing the Services, or purchasing from us, you agree to be bound by these Terms and any policies referenced herein, including our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree, please do not use the Services.

Our online store may be hosted or supported by third-party ecommerce service providers, payment processors, and technology vendors.

2. Eligibility and Use of Site

By using the Services, you represent that:

  • You are at least the age of majority in your jurisdiction, or have legal consent to use the Services.

  • All information you provide is truthful and accurate.

  • You will use the Services only for lawful purposes.

  • You will not misuse the website or interfere with its operation.

You may not use our products or Services in violation of any applicable law or regulation.

3. Account Information

If you create an account or submit information to place an order, you agree to provide current, complete, and accurate information and to update it as needed.

You are responsible for maintaining the confidentiality of your account credentials and for activity occurring under your account.

We reserve the right to suspend or terminate accounts that contain false information, suspicious activity, fraud indicators, abuse, or violations of these Terms.

4. Orders and Acceptance

All orders are subject to review and acceptance. We reserve the right to refuse, limit, cancel, or modify any order at any time for reasons including, without limitation:

  • suspected fraud

  • pricing or listing errors

  • inventory or supply constraints

  • suspected unauthorized resale activity

  • payment issues

  • shipping restrictions

  • abuse of promotions or discounts

If your order is canceled after payment authorization, we will issue an appropriate refund in accordance with applicable law.

5. Pricing and Product Information

Prices are subject to change without notice.

We strive for accuracy in product descriptions, images, specifications, and pricing, but errors may occur. We do not guarantee that product descriptions, images, colors, dimensions, availability, or other content will always be complete, current, or error-free.

Minor variations in appearance, color, finish, packaging, dimensions, or presentation may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders when necessary.

6. Payment

You authorize us and our third-party payment processors to charge the payment method provided for the total purchase amount, including taxes, shipping, and applicable fees.

We reserve the right to request additional verification information before accepting or fulfilling any order.

7. Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

We are not responsible for delays caused by carriers, weather events, customs, inaccurate addresses provided by customers, force majeure events, or circumstances outside our reasonable control.

Risk of loss and title transfer to you upon delivery to the carrier or as otherwise required by applicable law.

Please review our Shipping Policy for additional details.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, replacements, and claims are governed by our Refund Policy, which is incorporated into these Terms by reference.

We reserve the right to deny returns, refunds, replacements, or exchanges in cases of abuse, fraud, excessive claims history, policy manipulation, or misuse of products.

9. Promotions and Discounts

Promotions, discount codes, contests, sweepstakes, bundles, and special offers may be subject to separate terms and may be modified or discontinued at any time.

Unless expressly stated:

  • promotions cannot be combined

  • no cash value applies

  • one use per customer may apply

  • exclusions may apply

10. Intellectual Property

All content on the Services, including text, graphics, logos, icons, images, product designs, branding, software, layout, compilations, and other materials, is owned by or licensed to 215 Connected LLC and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, scrape, republish, sell, reverse engineer, or commercially exploit any portion of the Services without prior written permission.

All trademarks, logos, and brand identifiers are the property of their respective owners.

11. User Content and Feedback

If you submit reviews, testimonials, messages, photos, suggestions, ideas, or other content to us (“User Content”), you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, modify, distribute, and publish such content in connection with our business.

You represent that you own or control the rights to the User Content and that it does not violate the rights of any third party.

We may remove User Content at our discretion.

12. Prohibited Conduct

You agree not to:

  • violate any law or regulation

  • infringe intellectual property rights

  • submit false or misleading information

  • harass, abuse, or threaten others

  • upload malicious code

  • scrape, spider, or data mine the site

  • interfere with security features

  • engage in fraudulent chargebacks

  • misuse promotions

  • impersonate any person or entity

We may suspend access or cancel orders for violations.

13. Third-Party Services and Links

Our Services may contain links to or integrations with third-party websites, apps, platforms, and tools. We are not responsible for their content, terms, privacy practices, or performance.

Your use of third-party services is at your own risk and subject to their terms.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Services and products are provided “as is,” “as available,” and without warranties of any kind, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, or uninterrupted access.

We do not warrant that the Services will be error-free, secure, or continuously available.

15. Limitation of Liability

To the maximum extent permitted by law, 215 Connected LLC and its owners, officers, employees, contractors, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost revenue, lost data, or business interruption.

Our aggregate liability arising from any claim relating to the Services or products shall not exceed the amount paid by you to us for the applicable order giving rise to the claim.

Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless 215 Connected LLC and its affiliates, owners, officers, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising from:

  • your violation of these Terms

  • your misuse of the Services

  • your violation of any law

  • your infringement of third-party rights

17. Force Majeure

We shall not be liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, labor disruptions, internet outages, cyber incidents, supply chain interruptions, carrier delays, governmental actions, epidemics, war, terrorism, or utility failures.

18. Dispute Resolution and Governing Law

These Terms are governed by the laws of Pennsylvania, without regard to conflict of law principles.

Any dispute not subject to arbitration (if separately agreed) shall be brought exclusively in the state or federal courts located in Philadelphia, and you consent to jurisdiction there.

You agree to bring claims only in your individual capacity and not as part of any class or representative action to the extent permitted by law.

19. Termination

We may suspend or terminate access to the Services, cancel orders, or restrict use at any time for violations of these Terms, fraud concerns, abuse, or conduct harmful to our business or users.

Sections that by nature should survive termination shall survive.

20. Changes to Terms

We may update these Terms at any time by posting a revised version on the website. Changes become effective upon posting unless otherwise stated. Continued use of the Services after changes are posted constitutes acceptance.

21. Severability

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect.

22. Entire Agreement

These Terms, together with policies referenced herein, constitute the entire agreement between you and us regarding the Services and supersede prior understandings on that subject.

23. Contact Information

215 Connected LLC

Email: support@215connected.com
Phone: (215) 259-8423
Address: 709 N. 2nd Street, Suite 400 #1068, Philadelphia, PA 19123, USA