Shipping Policy

Last Updated: September 2, 2026

Thank you for shopping with 215 Connected! We want you to know what to expect after placing your order. Please review the information below regarding processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–3 business days after they are placed. Business days do not include weekends or federal holidays.

Processing may take slightly longer during holidays, sales, periods of high order volume, or other unforeseen circumstances. If a significant delay affects your order, we will contact you using the email address provided at checkout.

United States Shipping and Delivery

Most orders shipped within the United States are expected to arrive within 7–10 business days from the date the order is placed. This timeframe includes order processing and carrier transit time.

Delivery dates are estimates and are not guaranteed. Weather conditions, carrier disruptions, incorrect address information, and other circumstances outside our control may occasionally cause delays.

Shipping Rates

Shipping charges are calculated and displayed at checkout before payment is completed. Rates may vary depending on the products ordered, delivery destination, and available shipping method.

International Shipping

We ship to select international destinations shown at checkout. International processing and delivery times may vary by destination and are not included in the 7–10-business-day United States delivery estimate.

International orders may be delayed by customs inspections or local carrier procedures. Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are not included in the order total collected by 215 Connected.

Shipment Confirmation and Tracking

Once your order ships, you will receive a shipping confirmation email containing available tracking information. Tracking may take up to 24–48 hours to begin showing movement after the carrier receives the package.

Carrier tracking may occasionally display limited updates while a package is in transit.

Orders Arriving in Multiple Packages

Items from the same order may sometimes be shipped separately. If this happens, you may receive multiple packages and tracking numbers. You will not be charged additional shipping fees because an order is divided into multiple shipments.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you discover an error.

We cannot guarantee that an address can be changed after an order enters processing. We are not responsible for packages delayed, returned, lost, or delivered incorrectly because of inaccurate or incomplete address information supplied by the customer. Additional shipping charges may apply if an order must be shipped again.

Delayed or Lost Packages

If tracking shows that your package is still in transit after the estimated delivery window, please allow a few additional business days for the carrier to complete delivery.

If your package appears to be lost, contact us at support@215connected.com within three days after the estimated delivery date. Include your order number so we can review the shipment and work with the carrier to investigate.

A carrier delay or lack of recent tracking updates does not automatically mean that a package has been lost.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around the delivery location and any secure package areas.

2. Ask members of your household or neighbors whether they accepted it.

3. Contact the shipping carrier for additional delivery information.

4. Contact us at support@215connected.com if you still cannot locate the package.

We will help you review the available tracking information and determine the appropriate next step.

Damaged Orders

If your order arrives damaged, contact us at support@215connected.com as soon as possible. Please include your order number, a description of the damage, and clear photographs of the item and packaging so we can assist you.

Returns and Exchanges

Please review our Refund Policy for complete information about returns, replacements, exchanges, and refunds.

Contact Us

If you have questions about an order or this Shipping Policy, contact us at:

Email: support@215connected.com