Shipping policy

Last Updated: April 8th, 2025

Thank you for shopping with 215 Connected! We are committed to providing a smooth and reliable shipping experience. Please review the policy below for important details regarding order processing, delivery, and tracking.

1. Order Processing

- Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order confirmation email is received.

- You will receive a shipping confirmation email with tracking details once your order has shipped.

- Please note: Processing times may be longer during peak seasons or due to unforeseen circumstances. We will notify you promptly of any delays.

2. Shipping Rates & Delivery Estimates

- Shipping charges for your order will be calculated and displayed at checkout.

- Delivery time estimates are provided by the carrier and may vary depending on your location. We expect all items should arrive between 7-30 business days.

- Occasionally, delivery delays may occur due to high demand, weather, customs, or other factors beyond our control.

3. Shipment Confirmation & Tracking

- Once your order has shipped, you’ll receive a confirmation email that includes a tracking number.

- Tracking numbers typically become active within 24 hours.

- You can track your package using the tracking number on the shipping carrier’s website.

4. Customs, Duties, and Taxes

- 215 Connected is not responsible for any customs fees, duties, or taxes applied to your order.

- These charges are the responsibility of the customer and are assessed by your country’s customs authority.

- International customers: Please check your local customs policies before placing an order.

5. Shipping Locations

- We currently ship to the United States.

- If we are unable to ship to your region, you will be notified at checkout or via email.

6. Damaged or Lost Packages

- If your order arrives damaged, please contact us immediately at support@215connected.com with your order number and a photo of the damaged item.

- If your package is lost in transit, contact us within 3 days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible.

7. Returns & Exchanges

Please refer to our Return Policy for full details on returns, refunds, and exchanges.

8. Contact Us

If you have any questions about our shipping policy or need assistance, reach out to us at:

📧 Email: support@215connected.com