Privacy policy

Privacy Policy

Effective Date: April 23, 2026

1. Introduction

This Privacy Policy describes how 215 Connected LLC (“215 Connected,” “Company,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects your personal information when you visit 215connected.com, purchase products, contact us, or otherwise interact with our website, communications, or services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information depending on how you interact with us:

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment confirmation details

  • Customer service messages

  • Reviews, testimonials, or feedback

  • Account login credentials if accounts are enabled

B. Information Collected Automatically

When you visit our website, we or service providers may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referral URLs

  • Pages viewed

  • Time spent on pages

  • Clickstream activity

  • Approximate location derived from IP

  • Cookie identifiers and similar technologies

C. Information From Third Parties

We may receive information from third parties such as:

  • Shopify

  • Payment processors

  • Shipping carriers

  • Analytics providers

  • Advertising partners

  • Fraud prevention vendors

  • Social media platforms

  • Customer support tools

3. How We Use Information

We may use personal information to:

Order Fulfillment

  • Process payments

  • Confirm purchases

  • Ship orders

  • Manage returns or exchanges

  • Provide receipts and transactional notices

Customer Support

  • Respond to questions

  • Resolve complaints

  • Provide product assistance

Business Operations

  • Improve website functionality

  • Analyze trends and traffic

  • Detect fraud or abuse

  • Maintain security

Marketing

Where permitted by law, we may send promotional emails, text messages, or advertising based on your preferences or consent.

Legal Purposes

  • Comply with laws

  • Enforce policies

  • Protect rights, safety, or property

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:

  • Remember preferences

  • Keep carts functioning

  • Measure site traffic

  • Improve user experience

  • Personalize advertising

Some third parties, including Shopify and analytics or advertising vendors, may also use these technologies.

You can control cookies through your browser settings. Blocking cookies may affect functionality.

Where supported, we may honor applicable privacy preference signals such as Global Privacy Control (GPC).

5. How We Share Information

We may share personal information with:

Service Providers

  • Ecommerce platform providers

  • Payment processors

  • Shipping and logistics providers

  • Hosting providers

  • Analytics vendors

  • Email/SMS platforms

  • Customer support vendors

Advertising / Marketing Partners

To measure campaigns or show relevant advertising where legally permitted.

Legal / Safety Reasons

We may disclose information when reasonably necessary to:

  • comply with law

  • respond to legal process

  • investigate fraud

  • protect rights or security

Business Transactions

If we merge, sell assets, reorganize, or transfer all or part of the business.

6. Payment Information

Payments may be processed by third-party payment processors. We generally do not store full credit card numbers on our servers.

Payment processors handle payment information according to their own privacy and security practices.

7. Marketing Communications

You may receive promotional communications if you subscribe, opt in, make purchases where permitted, or otherwise engage with us.

You may opt out at any time by:

  • clicking unsubscribe links in emails

  • replying STOP to eligible text messages

  • contacting us directly

We may still send non-promotional messages such as order confirmations or service notices.

8. Data Retention

We retain information for as long as reasonably necessary for purposes such as:

  • fulfilling orders

  • customer support

  • recordkeeping

  • tax/accounting compliance

  • fraud prevention

  • dispute resolution

  • legal obligations

Retention periods vary depending on the type of information and legal requirements.

9. Security

We use commercially reasonable safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have rights such as:

  • access to personal information

  • correction of inaccurate data

  • deletion of certain data

  • portability requests

  • opt-out of targeted advertising or certain sharing

  • withdrawal of consent where applicable

  • appeal of denied requests where required by law

To exercise rights, contact us using the information below.

We may verify your identity before processing requests.

11. California and Similar State Privacy Notices

Residents of certain U.S. states may have additional rights under applicable privacy laws, including rights to know, delete, correct, or opt out of certain data uses.

We do not discriminate against individuals for exercising privacy rights.

12. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided information, please contact us so we can review and delete it where appropriate.

13. International Users

If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. Those jurisdictions may have different data protection laws.

14. Third-Party Websites and Services

Our website may link to third-party websites or services. We are not responsible for their privacy practices, content, or security. Review their policies before providing information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted with an updated Effective Date. Continued use of the Services after changes are posted constitutes acceptance of the updated Policy.

16. Contact Us

215 Connected LLC

Email: support@215connected.com
Phone: (215) 259-8423
Address: 709 N. 2nd Street, Suite 400 #1068, Philadelphia, PA 19123, USA

If you would like to submit a privacy request, please email us with the subject line: Privacy Request.