Privacy Policy

Effective Date: April 23, 2026
Last Updated: September 4, 2026

1. Introduction

This Privacy Policy describes how 215 Connected LLC (“215 Connected,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit 215connected.com, purchase products, contact us, or otherwise interact with our website, communications, or services (collectively, the “Services”).

Please read this Privacy Policy carefully to understand how your personal information is handled.

2. Personal Information We Collect

The personal information we collect depends on how you interact with the Services.

A. Information You Provide Directly

We may collect:

• name

• email address

• telephone number

• billing and shipping addresses

• order and transaction information

• account credentials, if customer accounts are enabled

• customer-service communications

• return and refund information

• reviews, photographs, testimonials, or feedback

• marketing preferences

• other information you voluntarily provide

B. Information Collected Automatically

When you use the Services, we and certain service providers may automatically collect:

• IP address

• browser and device information

• operating system

• cookie and similar technology identifiers

• pages viewed

• products viewed

• shopping-cart activity

• referring website or source

• interactions with the Services

• approximate location derived from your IP address

• dates and times of visits

• information about how you navigate and use the Services

C. Information From Other Sources

We may receive personal information from third parties, including:

• Shopify and other ecommerce service providers

• payment processors

• production and fulfillment partners

• shipping carriers

• fraud-prevention and security providers

• analytics providers

• advertising and marketing partners

• social-media platforms

• customer-support providers

3. How We Use Personal Information

We may use personal information to:

Provide Products and Services

• process and confirm orders

• process payments

• produce, fulfill, and ship products

• provide order and shipping updates

• manage returns, refunds, and replacements

• maintain customer accounts

• provide receipts and transactional communications

Provide Customer Support

• respond to questions and requests

• investigate and resolve complaints

• provide product or order assistance

• communicate about returns, refunds, or delivery issues

Operate and Improve Our Business

• maintain and improve the Services

• understand website usage and customer preferences

• analyze store performance and traffic

• develop products and services

• troubleshoot technical problems

• maintain business and transaction records

Security and Fraud Prevention

• verify transactions

• detect, investigate, and prevent fraud or misuse

• protect customers, the Company, and the Services

• enforce our policies and Terms of Service

Marketing and Advertising

Where permitted by law, we may:

• send promotional emails or text messages

• measure marketing performance

• personalize content or advertising

• create or identify advertising audiences

• show advertisements through third-party platforms

You may opt out of promotional communications as described below.

Legal and Compliance Purposes

We may use information to:

• comply with applicable laws and legal obligations

• respond to lawful requests or legal proceedings

• establish, exercise, or defend legal claims

• protect the rights, safety, and property of customers, the Company, and others

4. Cookies and Similar Technologies

We and certain third parties may use cookies, pixels, tags, software development kits, and similar technologies to:

• operate essential website functions

• remember preferences

• maintain shopping carts and checkout functionality

• understand traffic and website usage

• improve the customer experience

• measure advertising performance

• personalize content or advertising

• help prevent fraud

Some cookies are necessary for the website to function. Other cookies may be controlled through our available cookie or privacy settings, depending on your location.

You may also adjust cookie settings through your browser. Blocking certain cookies may prevent portions of the Services from functioning properly.

Where required by applicable law and supported by our systems, we recognize applicable opt-out preference signals, such as Global Privacy Control.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers and Business Partners

We may disclose information to companies that help us operate the business, including:

• Shopify and ecommerce-platform providers

• payment processors

• production and fulfillment partners

• shipping and logistics providers

• website-hosting and technology providers

• analytics providers

• email and text-message platforms

• customer-support providers

• fraud-prevention and security providers

• professional advisers

These parties may process information to perform services for us or as otherwise permitted by their agreements and applicable law.

Advertising and Marketing Partners

We may disclose identifiers, device information, internet activity, shopping activity, or similar information to advertising and marketing partners to measure campaigns, personalize advertising, or reach potential customers.

Depending on applicable law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising, even when money is not exchanged.

You may have the right to opt out of these activities as described in the “Your Privacy Rights” section.

Legal, Security, and Safety Disclosures

We may disclose personal information when reasonably necessary to:

• comply with applicable law or legal process

• respond to lawful governmental requests

• investigate or prevent fraud

• protect the security of the Services

• protect the rights, property, or safety of the Company, customers, or others

• enforce our agreements and policies

Business Transactions

Personal information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other business transaction.

6. Payment Information

Payments are processed by third-party payment processors. We generally do not directly store complete credit- or debit-card numbers.

Payment processors handle payment information according to their own terms, privacy policies, and security practices.

7. Marketing Communications

You may receive promotional communications if you subscribe, provide consent, make a purchase where such communications are legally permitted, or otherwise request marketing communications.

You may opt out by:

• selecting the unsubscribe link in a promotional email

• replying STOP to an eligible promotional text message

• contacting us using the information below

Opting out of promotional communications does not prevent us from sending necessary non-promotional messages, such as order confirmations, shipping notices, account notices, or responses to customer-service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• processing and documenting orders

• providing customer support

• maintaining tax and accounting records

• preventing fraud

• resolving disputes

• enforcing agreements

• satisfying legal obligations

The applicable retention period depends on the type of information, why it was collected, and applicable legal requirements. When information is no longer reasonably necessary, we may delete or anonymize it.

9. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission, electronic storage method, or security system is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account credentials and should notify us if they believe an account or transaction has been compromised.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• request access to personal information we maintain about you

• request correction of inaccurate information

• request deletion of certain information

• obtain a portable copy of certain information

• opt out of the sale or sharing of personal information

• opt out of targeted advertising

• withdraw consent where processing relies on consent

• limit certain uses of sensitive personal information

• appeal the denial of a privacy request

• receive information about categories of information collected, used, or disclosed

These rights may be subject to legal exceptions.

To submit a privacy request, email support@215connected.com with the subject line Privacy Request and describe the request.

We may need to verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, but we may require evidence of the agent’s authority and verification of your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. U.S. State Privacy Disclosures

Residents of certain U.S. states may have additional privacy rights under applicable state law.

For purposes of state privacy laws, the categories of personal information we may collect include:

• identifiers

• customer-record information

• commercial and transaction information

• internet or electronic-network activity

• approximate geolocation information

• audio, electronic, or visual information voluntarily submitted to us

• inferences derived from shopping or interaction information

• account credentials or other information that may be treated as sensitive under applicable law

We collect and use these categories for the purposes described in this Privacy Policy.

We may disclose these categories to service providers, payment processors, fulfillment partners, carriers, analytics providers, advertising partners, and other recipients described in this Privacy Policy.

We do not knowingly sell or share the personal information of individuals under 16 for cross-context behavioral advertising.

12. Children’s Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information to us, please contact us so we can investigate and delete the information where appropriate.

13. International Users

If you access the Services from outside the United States, your personal information may be transferred to, stored in, or processed in the United States and other countries where our service providers operate.

Data-protection laws in those countries may differ from those in your country of residence. Where required, we or our service providers use legally recognized safeguards for international data transfers.

14. Third-Party Websites and Services

The Services may link to third-party websites, applications, or services. We do not control and are not responsible for the privacy, security, or content practices of independent third parties.

Review the applicable third party’s privacy policy before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations.

When we update it, we will revise the “Last Updated” date and post the updated version on our website. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.

16. Contact Us

For questions about this Privacy Policy or to submit a privacy request, contact:

215 Connected LLC

Email: support@215connected.com
Phone: (215) 259-8423
Address: 709 N. 2nd Street, Suite 400, PMB 1068, Philadelphia, PA 19123, USA

For privacy requests, use the subject line: Privacy Request.