Return & Refund Policy

Last Updated: September 3, 2026

At 215 Connected LLC, customer satisfaction matters to us. This policy explains how returns, replacements, and refunds are handled.

1. Return Window

Eligible products may be returned within 30 days of confirmed delivery, as shown by carrier tracking or other delivery confirmation.

Return requests submitted after 30 days may be denied except where otherwise required by law.

2. Return Eligibility

To qualify for a return, a product must:

• be unused or only minimally handled for inspection

• be in its original condition

• include its original packaging, accessories, manuals, and components where applicable

• not be damaged through misuse, neglect, modification, or abnormal use

• be accompanied by proof of purchase or the corresponding order number

Returned products will be inspected before a refund is approved.

3. How to Start a Return

To request a return, email support@215connected.com and include:

• your order number

• the product you want to return

• the reason for the return

• photographs if the product is damaged, defective, or incorrect

Do not return a product before receiving authorization and return instructions from us. Unauthorized returns may be refused or delayed.

If your return is approved, we will provide the return address and instructions. Products may be fulfilled from different facilities, so the return address may differ from the address shown on the original package.

4. Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible product because of a change of mind, preference, sizing choice, or ordering error.

Customers making an ordinary return should use a trackable shipping service and retain their shipping receipt and tracking information. We are not responsible for a return shipment that is lost or damaged before reaching the authorized return location.

If a product arrives damaged, defective, or incorrect, 215 Connected LLC will cover the approved return shipping cost when a return is required.

Original shipping charges are non-refundable unless the return results from an error by 215 Connected LLC or a refund of those charges is otherwise required by law.

We do not charge restocking fees.

5. Made-to-Order and Personalized Products

Some of our products are produced after an order is placed. Being made to order does not, by itself, make a product ineligible for return.

A product created using a customer’s name, photograph, wording, specifications, or other requested customization is considered personalized and cannot be returned because of a change of mind.

Personalized products that arrive damaged, defective, incorrect, or different from the approved order remain eligible for an appropriate replacement or refund.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, return the original product in accordance with this policy and place a new order.

7. Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact us as soon as possible and preferably within seven days of delivery. Include your order number, a description of the problem, and clear photographs of the product and packaging.

After reviewing the claim, we will provide an appropriate resolution, which may include:

• a replacement

• a refund to the original payment method

• an approved return label

• store credit, if accepted by the customer

If we require the product to be returned, we will provide return instructions and cover the approved return shipping cost.

8. Non-Returnable Products

Unless otherwise required by law, the following products cannot be returned:

• products personalized using customer-submitted names, photographs, wording, or specifications

• digital products or downloadable software

• opened personal-use or hygiene-related products

• opened earbuds or similar in-ear products

• hazardous or flammable products

• gift cards

• products clearly identified as final sale or non-returnable on the product page before purchase

A clearance or sale product is not automatically final sale unless it was clearly identified as final sale before purchase.

These exclusions do not eliminate a customer’s right to seek a resolution for a product that arrives damaged, defective, or incorrect.

9. Refund Processing

After an authorized return is received and inspected, we will notify you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method within 7–14 business days after inspection. Your bank or card issuer may require additional time to post the refund to your account.

Customer-paid return shipping costs are non-refundable. Original order shipping charges are also non-refundable unless the return results from an error by 215 Connected LLC or a refund is otherwise required by law.

10. Partial Refunds and Denied Returns

A return may be denied or receive a partial refund if the product:

• was used beyond what is reasonably necessary for inspection

• is missing packaging, accessories, or components

• was damaged after delivery

• was altered or modified

• is not the product originally shipped

• was returned outside the return window

• was sent without authorization or to an unauthorized address

If a return is denied after we receive it, we may offer to send the product back to the customer. The customer may be responsible for that shipping cost unless the return resulted from our error.

11. Lost, Refused, or Undeliverable Shipments

Customers are responsible for providing a complete and accurate delivery address.

If a shipment is refused, unclaimed, or returned because the customer provided an incorrect or incomplete address, the original shipping cost and any carrier return fees may be deducted from the refund where permitted by law.

Claims involving a shipment that appears lost may require a carrier investigation before a replacement or refund is issued.

12. Fraud and Policy Abuse

We reserve the right to deny a claim involving verified fraud, a product not originally purchased from 215 Connected LLC, intentional product damage, or another documented abuse of this policy.

Nothing in this section limits rights available to customers under applicable law.

13. Contact Us

Questions and return requests may be directed to:

215 Connected LLC

Email: support@215connected.com
Phone: (215) 259-8423